Ethical issues in E-commerce - Consumer Privacy
Ecommerce business transactions involve data being stored and transmitted electrically. Accessing a website, providing personal information, ordering products, arranging payment via credit or debit cards, etc all occur without customers’ control. Privacy in ecommerce transactions therefore is a leading concern for consumers.
Cookies are the most common privacy concern to customers. Cookies enable web servers to store information such as shopping cart items on the user’s device or to track the user’s browsing activity (including clicking particular buttons, logging, or recording which pages were visited in the past).
These more serious privacy issues make it imperitive that companies first have to recognise the ethical issues involved and then design a set of privacy policies in order to protect their customers
(1) Private information should be handled fairly and equitably,
(2) Private information should be collected for specific, accurate and authentic reason,
(3) Private information should be adequate and not be kept in longer then the necessary time,
(4) A person must be informed by which his or her personal data is subjected to any other processes including making decisions, being rectified, erased or blocked, or disclosed to other third parties,
(5) Appropriate security methods will be taken against any actions of violating rules of personal data privacy.